Contact Us
Thank you for visiting. Whether you have a question, spotted something that needs fixing, or simply want to share your thoughts, we would be glad to hear from you. This page explains the best way to reach us and what you can expect once you do.
How to Reach Us
The quickest way to contact our team is by email. Please write to us at info@hope-academic.org.uk and a member of the team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
We aim to reply within two to three working days. During busy periods or bank holidays it may take a little longer, but we will always do our best to get back to you as soon as we can.
What You Can Write to Us About
We welcome messages on a wide range of subjects. Some common reasons people get in touch include:
- Corrections: if you notice information that looks out of date or inaccurate, let us know which page it appears on and what you think should change.
- General questions: if something on the site is unclear, we are happy to explain it in plainer terms.
- Feedback: ideas for new topics, suggestions for improving the layout, or comments on how easy the site is to use.
- Partnership or media enquiries: please include your name, organisation and a short summary of your request.
Helping Us Help You
To make sure we can respond properly, please include a clear subject line and as much detail as you feel comfortable sharing. If your message relates to a particular page, adding the page link saves time for everyone. There is no need to send personal documents or sensitive details by email, and we will never ask you to do so.
Your Information
When you contact us, we only use the details you provide to reply to your message and keep a record of our conversation. We do not sell or share your information with anyone for marketing. You can read more about how we handle personal data in our Privacy Policy. For the rules that apply when using this website, including what we can and cannot help with, please see our Terms of Use.
A Quick Note
We are an information website, which means we cannot manage accounts, process payments or resolve disputes on behalf of any outside service. If your question is about one of those matters, the service provider itself will be best placed to help. For anything else, though, our inbox is always open, and we look forward to hearing from you.